Bring Your Manners to Work Day

September 06, 2018  |   Advice for Students,Blogs,Business Etiquette,Protocol   |     |   0 Comment

Bring Your Manners to Work Day To encourage more cohesive and collaborative working relationships as well as enhancing the overall level of respect and camaraderie at work, the Protocol School of Washington, of which I am an Alumni, encourages career persons throughout the world to take note of its annual “Bring Your Manners to Work Day” to be recognized on Friday, September 7. One of the most important soft skills that anyone can adapt, especially in the workplace, is the use of manners. The following are some tips, created as a guide by the PSOW to bring your manners to work this day—and every day—to make sure your professional life is the best it can be. Friendliness: Most any part of a worker’s day can improve when a colleague offers up a smile, a caring word or a friendly face. We all face stress, deadlines and pressure on the job, but when someone takes the time to be friendly, it promotes a more collaborative and open environment for long-term success. Reliability: Being reliable makes you a very valuable asset in today’s workforce. From meeting deadlines to actual execution of what you said you were going to do, reliability not only ...

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Networking: How to Make a Powerful Entrance and Your Presence Known

Networking: How to Make a Powerful Entrance and Your Presence Known When you attend a networking event, are you noticed when you enter a room?  Do you want to be noticed? Have you evaluated the kind of entrance that you make? Do you feel comfortable approaching new people and having conversations with them? Many people believe that all they have to do is “show up” at a networking event and their presence will be noticed. I’m sure you’ve heard the expression, “80% of success is showing up.”  What this means to me is that there is 20% of hard work on my part to effectively and successfully make my presence known.  Otherwise, what’s the sense in showing up? It’s just a waste of time. One of the most important features in showing up at any networking event IS the entrance you make.  This is simply because everyone watches the entrance to a room.  Humans are curious creatures.  It is therefore important that you give serious thought to evaluating the entrance you make given the fact that you WILL be noticed when you enter a room, whether you like it or not! Here are eight tips to help you make a powerful entrance at ...

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How to Improve your People Skills and Small Talk Ability

How to Improve your People Skills and Small Talk Ability Soft skills are very important to your professional success. Soft skills are personal attributes that enable someone to interact effectively and harmoniously with other people.  It also refers to one’s people skills, which includes your character, personality and competence. Small talk is a very important people skill. According to the Encarta World Dictionary, small talk is polite conversation about matters of little importance, especially between people who do not know each other well.  I just love this definition because it captures the meaning beautifully.  Small talk helps to establish a connection between two people.  The conversation does not have to be original or profound.  It provides people with a way to create an “ice-breaker” that leads to an easy-going conversation and helps to put another person at ease. Small talk is simply what we say to one another to be polite. It requires focus and practice to build your small talk ability.  Just because you are an extrovert does not mean that you possess strong people skills; and if you are an introvert does not mean that you lack strong people skills.  It is a honed skill as most of us are ...

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10 Etiquette Tips to Help you Shine at Business Cocktail Receptions

10 Etiquette Tips to Help you Shine at Business Cocktail Receptions In business, many important events take place after traditional work hours.  After-hours business cocktail receptions are a valuable venue for networking and provide the opportunity to connect with new people and build relationships. The key to your success is knowing how to work the event! When attending a business cocktail reception, the messages you project through your professional image and presence should indicate that doing business with you is a pleasure. Here are ten etiquette tips for making a positive first impression upon the people you meet and opening the doors to relationship building: 1. Dress for success.  Communication experts believe that 55% of the total message presented by a person during a first meeting consists of that person’s personal appearance. Like it or not, how we dress has an impact on people’s perception of us; and their perception is influenced by their first impression of us.  It only takes 5 seconds to form first impression, so make your image work for you. Your image is your visual resume. Wear appropriate business attire. By making a positive first impression through your physical appearance, it will open the door to people wanting ...

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2018 National Etiquette Week

2018 National Etiquette Week "Good manners reflect something from inside--an innate sense of consideration for others and respect for self."  -  Emily Post It’s National Etiquette Week (NEW).  As a graduate and alumni of the Protocol School of Washington, I value the opportunity to promote this week and encourage a daily observation to the importance of etiquette! NEW was established in 1997 by Sandra Morisset, a Protocol School of Washington children's etiquette consultant.  It recognizes etiquette and protocol in all areas of one’s life including business, social, dining, travel, technology, wedding and international protocol. The purpose of the week is to raise awareness of all people to act with courtesy, civility, kindness, respect and good manners in their everyday lives as well as the need for proper business etiquette to compete in the growing global marketplace. It’s the little things that count.  Our actions have a huge impact upon others. Why not choose to act in a way that makes another human being feel special, valued and respected? Acting with kindness, consideration and good manners helps to nurture friendships, foster meaningful connections with colleagues and clients, and create a much happier and healthier environment for us ...

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Wedding Guest Etiquette

Wedding Guest Etiquette Wedding season is here! If you are invited to a wedding, your main role as a wedding guest is to attend the celebration with an attitude of consideration and respect for your hosts and their very special day.  Here are 5 tips to help you demonstrate this: 1. RSVP  Immediately RSVP is French for “please respond” (répondez s’il vous plaît). Your most important obligation as a guest at a wedding is to respond to the invitation immediately, especially if you are unable to attend. At the very least, it allows your hosts enough time to give an accurate count to the caterer. There is usually a card to return with your reply. 2. Respect your Invitation The invitation will be addressed to the people invited. If you may bring a guest, your invitation will read “Your Name and Guest.” If it does not, it is not your place to ask your hosts if you can bring a date or your children. If your children are invited, they will either receive their own personal invitations or their names will be listed under yours on the envelope. Do not add their names to a reply card ...

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Remembrance Day – Lest We Forget

November 08, 2017  |   Blogs,Business Etiquette,Protocol   |     |   0 Comment

Remembrance Day – Lest We Forget “I am a Canadian, free to speak without fear, free to worship in my own way, free to stand for what I think right, free to oppose what I believe wrong, or free to choose those who shall govern my country. This heritage of freedom I pledge to uphold for myself and all mankind.”    John Diefenbaker Remembrance Day, also known as Armistice Day, is a memorial day observed in both Commonwealth and non-Commonwealth Nations, to remember the members of their armed forces who have died in the line of duty. It is observed on November 11th in most countries to recall the end of hostilities of World War I on that date in 1918.  Hostilities formally ended "at the 11th hour of the 11th day of the 11th month", in accordance with the armistice signed by representatives of Germany and the Entente in Paris, France. On November 11th, millions of Canadians will gather across our country to honour and show our respect for the 1,500,000 brave men and women who have served our country and the over 100,000 who sacrificed their lives in the line of duty to protect our freedom ...

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How to Master the Art of Giving a Toast

How to Master the Art of Giving a Toast If you have ever hosted a business or social event that takes place over a meal, it is important to know your duties and the proper protocol for giving a toast.  There are two traditional toasts given by the Host.  The first is the welcome toast that takes place before the meal begins.  The second toast is given by the Host to the Guest of Honour (if there is one) as the dessert course is being served. At the beginning of a meal, it is proper etiquette for the Host to rise and welcome all of her or his guests.  A savvy Host should remember the 3 B’s of toasting - begin, be brief, be seated! Keep it simple.  Less, is more.  An example of a good welcome toast is: “Good Evening.  I would like to welcome each of you to this evening’s festivities.  Please enjoy your meal. Cheers.” Everyone can raise their glass to this toast and take a sip of their beverage.  You are not obligated to clink glasses or go around to everyone at your table. However, do make eye contact with each person at your table if it ...

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Nurture Your Business Relationships

Nurture Your Business Relationships Have you considered the impact your personal interactions have upon those with whom you interact?  How we communicate and the way treat others impacts our relationships.  If you want your business to grow,  you have to nurture the business relationships you currently have and create opportunities to build new ones.  Here are five key considerations for building positive relationships that can help to foster your success:   1.  Respect Others Respect for another person entails listening to their opinions, paying attention to their feelings, being mindful of their time, and being aware of their physical space. At the core of respect for others is the “golden rule” - do unto others as you would have them do unto you.  Rank or hierarchy do not matter - each person with whom you interact is important and deserves utmost respect. 2.  Listen When having a conversation with others, strive to be genuinely interested in them. Ask questions and actively listen to their answers. Use this as an opportunity to get to know the person, establish a foundation and build rapport.  By actively listening to another person during a conversation, you are acknowledging and reinforcing what they are ...

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How to Handle Challenging Clients with Grace

August 03, 2017  |   Blogs,Business Etiquette,Protocol   |     |   0 Comment

How to Handle Challenging Clients with Grace If you ever find yourself in a situation where a client is less than satisfied with your service or product, or is behaving in a way that is difficult, here are some client service DOs and DON’Ts to keep in mind so that you do not escalate a difficult situation, but rather, handle it with grace and continue to build client satisfaction and loyalty:   DO: show empathy when a client is expressing a concern or frustration use appropriate body language - be aware of your facial expressions, body language, and tone of voice use the client’s name in conversation to demonstrate you are focused on them proactively listen ask questions to clarify paraphrase what they have said or explained to you to demonstrate you heard them properly and understand the problem reply only when you know the facts respond in a pleasant, friendly, and professional manner stay calm be patient find a solution - tell the client what you will DO provide alternatives follow up - demonstrate you are taking action and being proactive check client satisfaction within 24 to 48 hours to ensure the problem is solved DON’T: ever say, “it’s ...

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