Outclass the Competition: Business Etiquette and Professionalism for Law Firm Professionals


Seminar Overview:

The legal industry is more competitive than ever.  In order to stand out from the competition and be regarded as leaders within your industry, it is imperative that law firms and their professionals adopt superior business etiquette and professionalism skills.

This seminar provides tools and skills training in business etiquette and professionalism for law firm professionals. Participants learn leadership skills that they can implement immediately to enable them to improve their job performance, enhance their business relationships, polish their business interactions, improve their communication skills, enhance their professional image and increase their bottom line.

This seminar is specifically tailored to the professionalism development of law firm professionals.  Throughout the seminar, numerous key components will be taught and incorporated regarding the “how” and “why” to implement business etiquette and professionalism skills in order to stand out from your competition, including:

  • the importance of client relationship development by building upon existing relationships and generating new ones based on integrity, trust, respect, and honesty
  • understanding how to make a positive impression and thrive in any business situation with a diverse clientele
  • the importance to communicate in a way that sends an impression of competence, confidence, credibility and respect
  • choosing words and using non-verbal cues that show respect and build confidence
  • the importance of presenting a positive professional image and recognizing that the way you package yourself sends a message about you, your skills, and your organization
  • the importance of acting and presenting oneself in a civil manner both inside and outside the workplace
  • navigating challenges and conflicts with grace, civility, dignity and decorum• practicing modern guidelines for courtesy and technology
  • creating a productive environment that promotes problem-solving, collaboration and teamwork
  • understanding appropriate and inappropriate business behaviours between superiors and subordinates, co-workers, professional associates, and friends

In addition, participants will learn:

  • How to Make an Entrance and Work the Room
  • How to Introduce Yourself and Others with Ease
  • How to Mingle Like a Pro
  • How to Engage in Meaningful Conversations
  • Appropriate Eye Signals and Contact
  • How to Master the Handshake
  • How to Remember Names
  • Business Card Protocol
  • Electronic Communications
  • Strategic Do’s and Don’ts

Register online by filling in the form below. For further information, please contact Erin Crotty, Founder & Director of BloomStra Consulting at 613-614-4540 or ecrotty@bloomstraconsulting.ca.