How to Master the Art of Giving a Toast

How to Master the Art of Giving a Toast If you have ever hosted a business or social event that takes place over a meal, it is important to know your duties and the proper protocol for giving a toast.  There are two traditional toasts given by the Host.  The first is the welcome toast that takes place before the meal begins.  The second toast is given by the Host to the Guest of Honour (if there is one) as the dessert course is being served. At the beginning of a meal, it is proper etiquette for the Host to rise and welcome all of her or his guests.  A savvy Host should remember the 3 B’s of toasting - begin, be brief, be seated! Keep it simple.  Less, is more.  An example of a good welcome toast is: “Good Evening.  I would like to welcome each of you to this evening’s festivities.  Please enjoy your meal. Cheers.” Everyone can raise their glass to this toast and take a sip of their beverage.  You are not obligated to clink glasses or go around to everyone at your table. However, do make eye contact with each person at your table if it ...

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What You Need to Know when Buying a Business Suit

What You Need to Know when Buying a Business Suit When you think of a polished, professional and powerful “look,” a person in a  business suit is usually what comes to mind.  A classically styled suit is the mainstay of a good business wardrobe and deserves utmost consideration, especially given the dollar investment. In addition to styling details and colour, it is important to consider a suit’s fabric, tailoring and fit.  While high price does not guarantee high quality, be prepared to pay a fair price for a good suit.  Not sure where to begin? Here are 7 tips you need to know when buying a business suit: 1.  Check for Quality Fabric. Fabric accounts for one-third to one-half of the cost of manufacturing a suit. Fabric should appear fluid and feel soft, but not spongy. Smooth wool worsteds are amongst the best buys in suiting fabric.  Because they are tightly woven, they better retain a tailored shape and hold a crease.  Worsted fabric is usually lighter weight than wool flannel or tweed, making it more comfortable wearing it year ‘round.  Wool/polyester blends are also amongst some of the best buys. Polyester increases fabric strength, reduces shrinkage, stretching and wrinkling. Wool increases ...

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Nurture Your Business Relationships

Nurture Your Business Relationships Have you considered the impact your personal interactions have upon those with whom you interact?  How we communicate and the way treat others impacts our relationships.  If you want your business to grow,  you have to nurture the business relationships you currently have and create opportunities to build new ones.  Here are five key considerations for building positive relationships that can help to foster your success:   1.  Respect Others Respect for another person entails listening to their opinions, paying attention to their feelings, being mindful of their time, and being aware of their physical space. At the core of respect for others is the “golden rule” - do unto others as you would have them do unto you.  Rank or hierarchy do not matter - each person with whom you interact is important and deserves utmost respect. 2.  Listen When having a conversation with others, strive to be genuinely interested in them. Ask questions and actively listen to their answers. Use this as an opportunity to get to know the person, establish a foundation and build rapport.  By actively listening to another person during a conversation, you are acknowledging and reinforcing what they are ...

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The Power of Your Personal Appearance

The Power of Your Personal Appearance I am often asked what it is that I do as an Image Management Consultant. In a nutshell, image management is the ongoing process of evaluating and controlling the impact of your appearance and the resulting response - first on yourself and then on others.  The concept of image management applies to anyone who has ever needed to improve their self image, self esteem, self confidence, capability and credibility.  It applies to anyone who has ever wanted to get an idea across to someone else, to influence their opinion or action - be it at home, school, community or in the business arena.  Intelligence, knowledge, ability, initiative and effort are vital to success of any kind.  Regardless of who you are, how old you are, and what your roles or goals may be, an authentic, appropriate and attractive appearance can give you an edge. As an individual living and working in a highly complex and competitive society, you must recognize and understand the impact of your appearance as it communicates first to you and then to others.  What you wear and the way you look affects the way you think, the way ...

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How to Handle Challenging Clients with Grace

August 03, 2017  |   Blogs,Business Etiquette,Protocol   |     |   0 Comment

How to Handle Challenging Clients with Grace If you ever find yourself in a situation where a client is less than satisfied with your service or product, or is behaving in a way that is difficult, here are some client service DOs and DON’Ts to keep in mind so that you do not escalate a difficult situation, but rather, handle it with grace and continue to build client satisfaction and loyalty:   DO: show empathy when a client is expressing a concern or frustration use appropriate body language - be aware of your facial expressions, body language, and tone of voice use the client’s name in conversation to demonstrate you are focused on them proactively listen ask questions to clarify paraphrase what they have said or explained to you to demonstrate you heard them properly and understand the problem reply only when you know the facts respond in a pleasant, friendly, and professional manner stay calm be patient find a solution - tell the client what you will DO provide alternatives follow up - demonstrate you are taking action and being proactive check client satisfaction within 24 to 48 hours to ensure the problem is solved DON’T: ever say, “it’s ...

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