Telephone Etiquette Tips for Superior Customer Service

May 24, 2013  |   Blogs,Business Etiquette,Protocol   |     |   0 Comment

Telephone Etiquette Tips for Superior Customer Service Every connection an employee has with a customer - or potential customer - is vital to the profits of any business.  Customer service etiquette principles should be integrated into every facet of your organization because providing superior customer service is the most effective way to cultivate long-term relationships with clients; build customer loyalty; and differentiate your business from the competition. Relationships are at the core of business success.  How we communicate with one another impacts our relationships.  There are many ways we communicate with our customers.  Telephone interactions, for example, have a significant impact on how successful one’s relationship will be with a customer or potential customer. Here are eight telephone etiquette tips to keep in mind if you wish to provide superior customer service in order to build long-term, loyal, and prosperous relationships with your customers: (1) Focus on Your Telephone Greeting A telephone greeting should be warm, friendly, and professional.  When answering a call from a customer or potential customer, always begin the call by stating “good morning” or “good afternoon,” then state the name of the company, then your name, and ask how you can help the caller, such as:  “Good morning. ...

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National Etiquette Week

National Etiquette Week "Good manners reflect something from inside--an innate sense of consideration for others and respect for self."  -  Emily Post National Etiquette Week (“NEW”) is gearing down.  NEW was established in 1997 by Sandra Morisset, a Protocol School of Washington children's etiquette consultant.  It recognizes etiquette and protocol in all areas of one’s life including business, social, dining, travel, technology, wedding and international protocol. The purpose of the week is to raise awareness of all people to act with courtesy, civility, kindness, respect and good manners in their everyday lives. Our actions have a huge impact upon others. Why not choose to act in a way that makes another human being feel special and respected? Acting with kindness, consideration and good manners helps to nurture friendships, foster meaningful connections with colleagues and clients, and create a much happier and healthier environment for us all. Consider making an extra effort to demonstrate these skills today and everyday and watch how your actions will positively impact another person, such as: saying “please”, “thank you” and “you’re welcome” every opportunity you have putting away your iPhone and focusing on the person in front of you sending a handwritten “thank you” note ...

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Dining Etiquette Savvy

Dining Etiquette Savvy Which fork and knife do I start with?  Is my bread plate on the right or left?  Which glass is mine? Do you ever feel that navigating your place setting is like navigating a mine field? Every dining experience - whether social or for business - should be a positive one.  Anxiety or self-doubt should never creep in. Understanding and possessing proper dining skills is vital in any business or social situation if you wish to make a positive first impression and create an opportunity to build relationships. Good table manners allow you to concentrate on the important task of any business or social meal - and that is to participate. The next time you attend a event that takes place over a meal, apply the following five "do's and don'ts" to help build your confidence, enhance your image, and ensure every dining experience is a positive one! Do: Participate in conversation during the meal. Many people worry about how to eat and carry on a conversation at the same time.  Take small bites as you will find it is easier to answer questions or join in table talk. Understand the table setting. Remember the acronym "BMW" ...

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