Advice for Students

13 Email Etiquette Tips in Business

November 05, 2012  |     |   0 Comment

In business, everything about you communicates – from your appearance, to your behaviour, to your verbal and non-verbal skills. When you communicate with a client or prospect by email, you are leaving an impression about you and your organization. It is therefore important to implement proper email etiquette to ensure you and your organization always convey a professional image and gain a competitive edge.  Follow these 13 email etiquette tips to ensure you build positive and successful business relationships rather than being looked over:

1.  Remember:  email is not private.  Once it’s out there – it’s out there. Always use your discretion.

2.  Use the Bulletin Board Rule:  if you can’t put it on a bulletin board for anyone to see, then don’t put it in print.

3.  If a situation is difficult, don’t use email or other online methods to deal with it.  Always speak directly to the person or call the person by phone.

4.  Emails should be friendly, but not familiar – keep it professional.  Always defer to the formal, especially in how your address your email.

5.  Make sure you address your email to the correct person – fill in the “to” section at the end once you have completed a final review and approval of your email.

6.  Take care with spelling and the description in the “subject” field. The subject line is the first thing the recipient sees.  Make sure you leave them with a good impression – if you can’t spell, they may assume you are sloppy, unprofessional, or have no eye for detail.

7.  Don’t use emoticons – this may be fine for personal communications but not for business.

8.  Don’t use text speak – LOL, BTW – in email; it is unprofessional.

9.  Keep messages brief and to the point.

10.  Always use complete sentences.

11.  Close your email in a professional manner, such as “Kind Regards” or “Sincerely.”

12.  Your signature line should include yours and your organization’s contact information.

13.  Remember that everything you communicate speaks volumes about you and your organization’s overall image and brand – so check your spelling, grammar and punctuation before you hit “send.”


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